FAQs

At Le Mathis, we are dedicated to providing a bespoke experience where every detail matters. Our multilingual team, trained in the excellence of French hospitality, is fluent in French, English, Spanish, Portuguese, Arabic, and Romanian. Whether you are an international traveler or a French-speaking guest, you will be welcomed with the same level of care and ease in the language of your choice. This linguistic diversity reflects our commitment to making your stay as pleasant as it is unforgettable, while respecting your culture and expectations.

To maintain the privacy, serenity, and impeccable cleanliness of our spaces, Mathis does not allow pets on the premises. This policy enables us to guarantee an exclusive and peaceful environment for all our guests, in line with the high standards of excellence we have set for ourselves. We appreciate your understanding and invite you to contact us with any specific requests.

To preserve the intimacy and space of our rooms, we do not provide extra beds for adults. However, our Junior Suites can accommodate 2 adults and 1 child. For children under two years old, a baby cot can be provided free of charge upon request, ensuring your youngest travelers are comfortably accommodated.

Yes, every room and suite at the Mathis features a secure safe, designed to ensure the protection of your personal belongings and valuables during your stay.

Yes, daily housekeeping is provided for all our rooms, unless you prefer to opt out. As part of our commitment to the environment, we recommend changing towels every three days. Of course, this can be adjusted to suit your needs.

As part of our commitment to the environment, we change towels every three days. However, we are happy to adjust this service upon request to ensure both your comfort and our sustainability goals are met.

Within the preserved setting of the Mathis, a historic establishment nestled in the heart of Paris, our iconic architecture—typical of Parisian townhouses—unfortunately does not allow for full accessibility for guests with reduced mobility. We sincerely regret this limitation and remain at your disposal to direct you to partner establishments that can meet your specific needs. Your comfort and safety are our top priorities, and we strive to offer you suitable alternatives.

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Absolutely. Nestled within the Mathis, Café Coutume welcomes both hotel guests and outside visitors. It is the perfect spot to enjoy an exceptional coffee or a gourmet break in a refined and welcoming setting.

To ensure your stay at Hôtel Mathis is as seamless as possible, we have designed flexible and convenient timings. Check-in is available from 2:00 PM, allowing you to make the most of your day before settling into the understated luxury of your room. Check-out is by 12:00 PM, so you can savor every moment without feeling rushed. For added convenience, a secure luggage storage service is at your disposal, freeing you from logistical constraints so you can explore Paris with ease.

We highly recommend booking, especially on weekends when we are at our busiest. Café Coutume’s brunch, which combines finesse with hearty portions, is a highly sought-after culinary experience. Book your table to ensure your spot and fully enjoy the experience.

Our concierge service is more than just a service: it is the art of making the exceptional accessible. Our dedicated experts, true connoisseurs of the capital, are at your complete disposal to organize bespoke excursions, private guided tours of Paris's hidden gems, or reservations at the most sought-after Michelin-starred restaurants. Need a chauffeur-driven car for an evening or a day of exploration? Or perhaps some expert advice for a unique cultural experience? Whatever your request, we strive to fulfill it with discretion, speed, and refinement. Because at Mathis, every detail counts in making your stay an unparalleled experience.

Yes, the Bonhomme salon offers services exclusively for men, where the art of haircutting and shaving is practiced with precision and expertise. An intimate space for bespoke services, in an elegant and relaxing setting.

Yes, all rooms and suites at the Mathis are equipped with individually controlled air conditioning, allowing you to adjust the temperature to your preference for optimal comfort, summer or winter.

Café Coutume is open on weekdays from 7:30 am to 4:30 pm and on weekends until 5:00 pm. Breakfast is served until 11:30 am, and lunch until 2:00 pm. Our selection of pastries and, of course, our coffees are available all day long, for dine-in or takeaway.

Café Coutume does not specifically cater to vegetarian or vegan diets. However, some of our products may still suit your dietary needs. Since our menu changes regularly, please speak directly with one of our staff members to confirm whether certain ingredients are present.

Yes, Barbier Bonhomme offers a full range of beard care services.

Most activities are located within a 20-minute walk of Hôtel Mathis; the others are easily accessible by metro.

To see our menu, opening hours, or special events, visit our official website: coutumecafe.com.

We recommend booking online for museums such as the Grand Palais or the Louvre.

A core mission of the H8 Collection hotels is to blend seamlessly into their local surroundings. That is why we offer a €24 breakfast for both hotel guests and visitors, allowing everyone to enjoy Coutume’s delicious creations and, who knows, perhaps meet your fellow guests.

Some activities, such as tours of the Grand Palais or the Arc de Triomphe, offer audio guides or guided tours.

Absolutely. These expert barbers offer a full range of beard care services: precision trimming, traditional shaves, nourishing treatments, and personalized advice. Whether you have light stubble or a long beard, they know exactly how to make it look its best.

Most boutiques are open from 10 a.m. to 7 p.m., Monday through Saturday. Some are closed on Sundays.

At Bonhomme, we have mastered all cutting techniques: classic, skin fades, and combination packages like "hair + beard" or "father and son." Our salon experts will advise you based on your face shape and hair type to ensure a perfect result.

Yes, these notebooks are available online on our website and are mobile-friendly.

Yes, our facials are specifically designed for men's skin. Whether you are looking for intense hydration, a relaxing midday break, or preparation for an evening out, our facialists use techniques tailored to your specific needs.

For more details on our services, opening hours, or pricing, please visit our official website: bonhomme.com.